Terms of service

Who you are agreeing with

Riserva™ is operated by Whatever DTC LLC, 1030 Topsail Drive, Vallejo, CA 94591, United States (“we”, “us”). Questions about these terms go to hello@riservahq.com.

You need a Shopify store to use Riserva, so your agreement with Shopify applies alongside these terms. Where Shopify governs something — how the app is billed, how checkout works, how your store data is handled on their platform — their terms control that part.

What Riserva does

Riserva runs reservations and hospitality inside the Shopify store you already have: bookable experiences, a guest-facing booking window, a host view and Shopify POS tiles for running the day, cancellation policies, guest emails, and reporting.

To do that, the app writes to your store. It creates and updates products and variants for the experiences you publish, tags the orders that reservations produce, and — where you enable it — reads and updates customer records. Removing or editing those objects by hand in Shopify can break the reservations attached to them.

Riserva never holds your money

This is worth stating plainly. Every payment a guest makes runs through your own Shopify checkout or your Shopify POS, into your own account. Refunds are executed against your Shopify orders. We never take custody of guest funds, never see card numbers, and take no cut of what your guests pay.

Riserva decides when and how much based on the rules you configure, and asks Shopify to do it. If Shopify declines, fails, or reverses something, that outcome is between you, Shopify, and your payment provider.

Plans, the trial, and billing

Riserva is billed through Shopify. Charges appear on your Shopify invoice, and Shopify's billing terms govern how they are collected.

The Pro plan is $199 per month and starts with a 14-day free trial. It covers up to 1,000 reservations per month; if you are consistently above that, get in touch and we will sort out a plan that fits rather than cutting you off. Prices are in US dollars and exclude any taxes Shopify collects.

If we change what a plan costs or includes, we will tell you before it takes effect, and you are free to cancel rather than accept it.

Cancelling

Uninstall the app from your Shopify admin whenever you like — there is no minimum term and no cancellation fee. Billing stops per Shopify's rules for app subscriptions; we do not separately pro-rate a partial month.

Uninstalling deletes your Riserva data, including your reservation history. Export what you want to keep before you uninstall — Reservations offers a CSV export. We may suspend or end an account that is being used unlawfully, or that is damaging the service for others.

What you are responsible for

You run the hospitality; Riserva is the tool. That means you are responsible for:

Your data

Your reservations, guests and configuration remain yours. We use them to run the service for you, as described in the privacy policy, and we do not sell them or use your guest data to advertise to your guests.

Availability, changes and support

We work hard to keep Riserva up, but we do not offer a guaranteed uptime commitment, and the service depends on Shopify and on other providers being up too. Support is by email at support@riservahq.com; we answer as quickly as we reasonably can.

Riserva is actively developed. Features get added, changed and occasionally retired, and some arrive switched off or available to a subset of stores while we finish them. We will not remove something you depend on without telling you.

Ownership

We own Riserva — the app, its design, and the Riserva name and marks. You get the right to use it while your subscription is active. You may not copy it, resell it, take it apart to rebuild it, or use our name or marks as your own.

If you send us feedback or an idea, we may act on it without owing you anything for it. Shopify, Shopify POS and Shop Pay are trademarks of Shopify Inc.; we are an independent developer and are not endorsed by Shopify.

Warranties and liability

Riserva is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, or lost data. Our total liability for any claim relating to Riserva is limited to what you paid us for the service in the twelve months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply to you only as far as the law permits.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in California, and both of us agree to that.

Changes to these terms

If we change these terms we will update the date at the top of this page, and tell you directly when the change is material. Continuing to use Riserva after a change means you accept it.